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Have a question?
Frequently asked questions
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on orders over HK$2000. The free shipping threshold and conditions may vary, so please check our website or contact our customer service team for more details.
Do you provide assembly services for the furniture?
Do you provide assembly services for the furniture?
Yes, we offer assembly services for an additional fee, although in most cases, assembly is included. You can select the assembly option during the checkout process or contact our customer service team for more details on assembly services.
Can I customize my furniture order?
Can I customize my furniture order?
Yes, we offer customization options for select furniture pieces. Contact our customer service team to discuss your customization requirements and receive a personalized quote.
Do your delivery lead times vary?
Do your delivery lead times vary?
Yes, our delivery lead times may vary based on the product availability, shipping method, and your location. Please refer to the estimated delivery time provided during checkout or contact our customer service team for more specific delivery information.
Do you offer bulk discounts for large orders?
Do you offer bulk discounts for large orders?
Yes, we provide discounts for bulk orders. Contact our sales team for customized quotes based on the quantity of items you wish to purchase.
Can I change or modify my order after it has been placed?
Can I change or modify my order after it has been placed?
Once an order is placed, changes may not be possible. Please contact our customer service team immediately with any modifications you need to make, and we will do our best to assist you.
Do you offer international shipping?
Do you offer international shipping?
Currently, we only offer shipping within Hong Kong. For international orders, please contact our customer service team for special arrangements and shipping quotes.
How can I get in touch with your customer service team?
How can I get in touch with your customer service team?
You can reach our customer service team via email at sales@wingshing.hk or by phone at +852 2543 8977 during our business hours.
What should I do if an item is damaged upon delivery?
What should I do if an item is damaged upon delivery?
If your item arrives damaged, please contact us immediately with photos of the damage. We will work to resolve the issue promptly.
Are there any restrictions on where you deliver?
Are there any restrictions on where you deliver?
We deliver to most locations within Hong Kong. For remote or restricted areas, additional charges may apply. Please contact us for more information on delivery restrictions.
Do you offer a warranty on your products?
Do you offer a warranty on your products?
Yes, we provide a warranty on our products. The duration and terms of the warranty may vary by product. Please refer to the product description or contact our customer service team for warranty details.
How can I track my order?
How can I track my order?
Once your order has been placed, you will receive a tracking number if it is being shipped by courier. For large-sized furniture items, we will contact you once the order is ready for delivery. If you have any questions about tracking or delivery, please feel free to reach out to our customer service team for assistance.