Terms and Conditions

Terms and Conditions of the purchase order

  • The arrival time of the goods depends on the inventory status, our company will call the customer to make an appointment beforehand; the customer can postpone the delivery but. 
  • The delivery hours are between 10:00 am to 6:00 pm from Monday to Saturday. No delivery services shall be available on public holidays, when typhoon signal No. 8 or above is hoisted or when the black rain signal is in effect, whereupon delivery shall be subject to rescheduling.
  • The delivery service only covers Hong Kong Island, Kowloon, and New Territories, there will be surcharges in some areas, no delivery service shall be available for Ma Wan, Discovery Bay, and outlying islands. For delivery to locations far away from the parking area or without elevator service, delivery surcharges shall be paid by cash to our delivery staff upon delivery. Please refer to the “General Service Charge Table” for reference.
  • For some products, customers can choose to self-pickup in our Showroom, and the company will call the customer to make an appointment.
  • For delivery failures due to customer’s fault, including but not limited to, incorrect inputs of the delivery address or contact details, or the failure of the customer to receive the goods at the appointed time, the customer must bear the extra delivery cost of $300 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.
  • Rescheduling of prior delivery appointment shall be made no later than 12:00 noon on the working day immediately prior to the scheduled delivery date by calling us, otherwise, the customer needs to bear the extra administration fee in the sum of $300, which shall be paid by cash to our delivery staff upon the next delivery.
  • For any damages of the products during delivery, our customer service representative will follow up and arrange exchange or refund; we reserves the right of final decision in case of any dispute.
  • For old furniture disposal service, please refer to the “Furniture Delivery Service Charge Table” for details. The service charges should be paid by cash to our delivery staff upon delivery.

Other Terms and Conditions

  • The stock inventory may not be updated in real time. Some of the products may be out of stock even though the transaction has been completed. For out-of-stock items, the amount paid will be fully refunded.
  • All the personal information provided by the customer will not be disclosed and will only be used for transaction purposes. If the customer chooses to accept marketing information, we will send the promotional messages or product information to the customer by SMS/MMS or email. If the customer decides not to accept these kinds of promotional messages in the future, he/she can cancel the registration through email info@wingshing.hk